Help your team manage the email flow in an effective and efficient way.
Help your team manage large volumes of emails, sorted and prioritized to agent’s individual skills while providing your customers with a prompt and personalized service.

Your inbound email services can be designed with routing criteria, auto-answers, attached documents, customized templates, spell checks, skill selecting and client-service priority. Address the most complex email requests in real time while reducing handling time and boosting productivity.

Social Customer Service

Handle your customer service social media input through with an omni-channel management approach.

Handle comments and requests through Social Media as part of your Multi-Channel services. Route all your SM requested through a universal queue to the best qualified agent and offer your clients a unique Omnichannel Experience.

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