One of the greatest keys to our success is our flexibility. If you find that your business is booming, your company can be scaled up to include more agents, usually within the same day of your request. And, if you find that you are going to be hitting a low season, then you can just as easily reduce the number of agents to ensure that you only pay for what you need. Our service even allows for agents to work from home, which is great for maintaining productivity during the flu season, for instance, when employees may be capable of working but contagious; this way, you will not lose productivity or place your other employees at risk.
In the insurance industry, it is important to get clients, but it is equally, if not more, important to keep them. If they are happy with their coverage, then the next most important aspect is customer service and satisfaction. You could offer the greatest insurance rates ever, but if your clients get the runaround every time they try to contact your company, they probably won’t be around for long. Our software will direct clients to the appropriate agent, who will then be automatically connected to the client’s information. This will enable your agents to resolve the issue without having to search for files or ask the client questions they have already answered.
With Centcom’s Virtual Call Center, not only do you get a system that improves efficiency and customer satisfaction, but you also get the chance to improve sales! The information given to your agent when a client calls can be programmed to show what types of packages they have been offered. Up sales and cross sales are important for any business to increase revenue, but if every agent they talk with asks them the same questions, your valued clients can quickly become irritated. An unhappy client will be much more difficult to sell, but our system can provide your agents with information regarding what the client has and has not been offered and when. This management strategy is integral in getting a leg up on the competition.