Centcom has a qualified team of experts ready to develop and customize solutions to meet your unique business needs. Our contact center solution includes an open API to ease the exchange of information and interactions with third-party applications.
The ability to integrate with existing corporate applications and databases helps you protect your investment, monetize your resources and adapt to an always evolving industry.
Sharing valuable information from centcom’s multichannel interactions to your business applications, whether a CRM, ERP or any inhouse application will help you determine your internakl process and improve up-selling and cross-selling. All these while maintaining a high level of customer satisfaction.