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Outbound, Inbound, IVR, Social Media, Email, Chat
A complete omnichannel solution
Customers don’t only think in terms of channels – they think in terms of finding an answer to their question or a solution to their problem.
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24/7
customer support
99.95%
System Uptime
300,000
Global active stations
A complete omnichannel solution
Our cloud based solution enables your team to connect with your customers where and when it matters the most.
Voice
Increase service quality and reduce agent burn-outs with automated screen pop-ups and media delivery policies.
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SMS
Broadcast, send, receive, and assign instant-messages effectively reaching your audience.
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Email
Help your team manage large volumes of emails, sorted and prioritized to agent’s individual skills while providing your…
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Social
Gain valuable insights with our key performance metrics, monitoring tools and media channels to secure your clients. Provide a faster service and connect directly through social channels for an improved customer experience.
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Live Chat
The fastest and most efficient way to connect to your clients on the web. Connect with your customers by…
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Reporting + modules
Feedback Management: Customized KPIs and reporting, Real Time Supervision. Increase customer satisfaction, improve resource…
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Integrate to any backoffice
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Whether working with today's most popular backoffice software or your own custom system our seasoned development team can meet all your busines requirements.




Centcom’s approach is directed to providing an easy transition from existing technology to our award-winning cloud based solution. We’ll design and manage the transition to our system while paying special attention to your current business process.
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