Centcom Live Reporting
With a range of 80+ out of the box reports focus on services, agent productivity and campaign performance we are almost sure to have what you need in our offer. Nonetheless, if a customizable report is needed, our report builder allows you to create personalized reports using Centcom Live real time and historic data as well as any information available through a third party DBs.
Centcom Live Supervision
Dynamic dashboards, customizable graphics, live monitoring and your very own KPIs are just some of the tools available in Centcom Live Supervision module.
Centcom’s approach is directed to providing an easy transition from existing technology to our award-winning cloud based solution. We’ll design and manage the transition to our system while paying special attention to your current business process.